Do not submit the same payment repeatedly.

  1. Check whether PayPal shows the transaction as completed, pending, cancelled, or denied.
  2. Refresh your PTP Platform Billing page and review the transaction status.
  3. Allow for provider/webhook processing if the transaction has only just completed.
  4. If the balance still does not update, contact support with the PTP Platform transaction reference and PayPal transaction/order identifier.

Never send your PayPal password or full payment credentials to support.