Open Support from the member navigation and select New ticket. Choose the department and priority, describe the problem, and attach safe supporting files when necessary.
Write a useful ticket
Include the affected page, link ID or short code, steps to reproduce the issue, the expected result, and the exact error message. Never include passwords, API keys, PayPal credentials, or complete payment-card details.
Follow the conversation
The ticket status shows who needs to act next. Awaiting staff means the support team owes the next response. Awaiting user means support has replied and needs information from you. You can mark a solved ticket resolved, close it, or reopen it later.
Attachments
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