Referral attribution is not based on clicks alone
A referral can fail to credit when the visitor did not complete signup through the attributed session, already had an account/referrer, blocked required session storage, or did not meet active anti-fraud/confirmation rules.
Before contacting support
- Confirm the person used your exact referral link.
- Check whether the signup is visible in your Referral Center.
- Allow time for any verification requirement.
- Do not ask the referral to create duplicate accounts.
If the referral appears incorrect, send support the usernames involved and approximate signup time—never passwords.