Troubleshooting & Support

Campaign is active but not receiving traffic

A checklist for credits, targeting, schedules, uniqueness and queue eligibility.

7 viewsUpdated Aug 17, 2026

Check campaign eligibility

  • Does the campaign have available credits?
  • Is the status Active rather than Pending, Paused or Banned?
  • Is your audience targeting too narrow for current surfers?
  • Are delivery schedules/caps currently allowing traffic?
  • Have uniqueness rules already excluded most active viewers?

Campaign boosts improve selection priority only among otherwise eligible campaigns; a boost cannot bypass a failed targeting, credit, schedule or traffic-quality requirement.

Use campaign Stats to confirm whether traffic is arriving before changing multiple settings at once.

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