Use Support Tickets for account-specific issues
Signed-in members should generally use Support Tickets for billing, account, campaign or technical issues because the conversation remains attached to the member account.
Guests can use Contact Us for general questions or account-access problems.
Include useful details
- Your username (when safe to share)
- The page or feature involved
- Campaign, contest, transaction or ticket ID when relevant
- Approximate date/time of the issue
- The exact error message
Never include passwords, API secrets, password-reset tokens or full payment credentials.