Account & Security

Username and account recovery

Recover a forgotten username and make sure support can identify the correct account.

9 viewsUpdated Aug 17, 2026

Forgot your username?

The Login page includes account-recovery options for members who know their email address but no longer remember the username they created.

When contacting support, provide the registered email address and any non-sensitive context that can help locate the account. Never send your password, password hash, recovery token or payment credentials.

Security: support should not need your existing password to help identify your account.

Didn’t find what you need?

Support can help with account-specific or technical issues.