Open a missing-credit / offer support case

Use Offer Support when a specific offer or survey was completed but the expected conversion is missing.

Use the right queue

Offer Support is intentionally separate from ordinary account support so missing-credit cases can be investigated against clicks and conversions.

Include evidence

Provide the offer/survey name, approximate completion time, visitor UID/SubID, device/browser, and any confirmation information that does not expose sensitive credentials.

Allow upstream processing time

Some advertisers and survey providers do not confirm instantly. Avoid opening multiple duplicate cases for the same completion.

Still need help?Open a support ticket for account/platform issues or Offer Support for a missing-credit investigation.

Support Offer Support